Privacy Policy

This website is operated by Redwood Co-Living Ltd. In this Policy, references to "we," "us," or "Redwood" are references to Redwood Co-Living Ltd. Redwood are committed to protecting your information and we ask that you read this policy carefully, as it contains important information on; the personal information we collect about you, what we do with your personal information, and who your personal information might be shared with.

This page is to inform you how we collect and use your personal information and data. It will assist you in making decisions whilst using our website and services. We would like to note that all your personal Information shall be held and used in accordance with the Data Protection Act of 1998. Please feel free to contact us via email at: enquiries@redwoodco-living.co.uk if you would like to know more about the information we collect and hold about you.

Changes to the privacy policy, and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 1st February 2022. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Information we collect, and why?

 Our website is a place for you to find out more about us, the services that we offer, and how you can enquire with us as a landlord or tenant.

Information you give us

When you complete one of our forms, email us, talk with us in person or call us we will collect; your name, email address, phone number, and any other information you choose to give us when you contact us. This is the information you voluntarily give us when carrying out one of the previously mentioned actions.

Cookies

Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. There is always a level of information we receive when you visit our website. This is only used to have a better understanding of our user’s experience and journey and will be also better your experience when visiting our website as it allows us to improve its features.

Google ~ “Cookies used for analytics help collect data that allows services to understand how users interact with a particular service. These insights allow services both to improve content and to build better features that improve the user’s experience.

Some cookies help sites understand how their visitors engage with their properties. For example, Google Analytics, a Google product that helps site and app owners understand how people engage with a service, uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’ is the main cookie used by Google Analytics. ‘_ga’ enables a service to distinguish one user from another and lasts for 2 years. It’s used by any site that implements Google Analytics, including Google services.” 

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

How we use your information 

We will always comply with the law when using your personal data. Most commonly, we will use your personal data in the following circumstances:

• When we need to perform the contract, we are about to enter or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

•  Whenever we may need to comply with any legal and regulatory obligations which apply to us

• For the protection of your interests

• To make sure our website, forms and services are presented correctly and user-friendly for you, your computer and your software.

• To inform you of changes and updates where necessary.

• We may contact you regarding our services and products we believe will be of interest to you. This may be through newsletters, advertisements, and customer feedback surveys, and use any information you choose to submit in response, provided you have given us your consent to being contacted in this way at the time you provided us with the personal data.

• If we were to ever sell the business or assets, we would disclose all relevant information to the new owner/ business.

• To improve the service that we offer all our members and make your experience the best it could possibly be.

If you ask us to delete your data or to be removed from our marketing lists, we will fulfil your request but may keep basic data to identify you and prevent further unwanted processing. 

How we store your Data

All our data is stored on a cloud-based CRM system and are only accessed via security protocol by relevant employees.

We will retain your information for the minimum legal term and may hold on to this data until a reasonable time we feel has passed that we no longer need it or if asked directly by you to remove this information.

We will keep your information for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements.

Your rights 

You shall have the right, granted by the European legislator, to obtain from us the confirmation as to whether personal data concerning you are being processed. If you wish to fulfil your right of confirmation, contact us at enquiries@redwoodco-living.co.uk

You can at any stage ask us to limit and control the data you wish us to collect and store. However, some data we will need for legal and registration reasons.

You have the right to opt out of any marketing materials and newsletters at any stage. 

You are entitled to remove your consent for data we are collecting. This will make any future data we collect illegal but does not mean previous data was of an illegal manor, this also does not mean we can still not use the data we already have. However, you are entitled to ask for this data to also be removed.

Complaints

If you have any complaints or questions, you can contact the local data protection authority and we will always be willing to help resolve any issues you may have with them.

You have the right to make a complaint to the Information Commissioner, the UK regulator for data protection, about how we hold and use your personal information.  The Information Commissioner’s website is https://ico.org.uk/  and complaints can be made here.

Further Questions

If you have any further questions, please feel free to contact us at enquiries@redwoodco-living.co.uk, or alternatively have a look at our FAQ’s page where they may have already been answered.